FY Group Limited

蔡智淵-Chief Operating Officer

Tel: +86-573- 83939639 #9299

Email: steve@fy-grp.com

Communication Method and Response:

1. Customer satisfaction survey is conducted every year to understand the customer’s satisfaction with the company’s products and services.

2. Customers understand and communicate with the factory on the operating conditions through factory visits and audits.

3. Customer concerns are responded via email, video, voice conference, telephone, etc.

4. Face-to-face communications with customers are conducted by participating in and visiting exhibitions.

5. Face-to-face communications with customers are conducted by participating in product or technology seminars.

6. Customers' opinions and demands are understood and responded to through meetings and visits.